Class 12 Business Administration: Consumer Protection
Chapter 11: Consumer Protection - Learn how the law and consumer organisations protect buyers from exploitation through rights, responsibilities, the Consumer Protection Act and a three-tier redressal system. GSEB Class 12 Commerce Business Administration notes covering six topics: Meaning, Concept and Importance of Consumer Protection, Importance of Consumer Protection, Rights and Responsibilities of Consumers, Consumer Protection Act 1986, Grievance Redressal Mechanism and Consumer Awareness.
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Topics(6)
Meaning, Concept and Importance of Consumer Protection
Chapter 11: Consumer Protection - Meaning, Concept and Importance. Learn why the consumer needs protection, the three heads of consumer exploitation, and the exact definition of a consumer under the Consumer Protection Act. GSEB Class 12 Commerce Business Administration notes.
Importance of Consumer Protection
Chapter 11: Consumer Protection - Importance of Consumer Protection. Study the three reasons protection matters to consumers and the six reasons it matters to business, including Gandhiji's principle of trusteeship. GSEB Class 12 Commerce Business Administration notes.
Rights and Responsibilities of Consumers
Chapter 11: Consumer Protection - Rights and Responsibilities of Consumers. Study the six rights given by the Consumer Protection Act, the two additional UNO rights, and the nine responsibilities every consumer must practise. GSEB Class 12 Commerce Business Administration notes.
Consumer Protection Act, 1986
Chapter 11: Consumer Protection - Consumer Protection Act, 1986. Learn the aim of the Act, the meaning of consumer protection, and how the law creates a three-level shield at the district, state and national level. GSEB Class 12 Commerce Business Administration notes.
Grievance Redressal Mechanism
Chapter 11: Consumer Protection - Grievance Redressal Mechanism. Learn who can complain, the composition and money limits of the district, state and national forums, the 30-day appeal route, and the eleven reliefs a consumer court can order. GSEB Class 12 Commerce Business Administration notes.
Consumer Awareness
Chapter 11: Consumer Protection - Consumer Awareness. Learn how Lok Adalat, public interest litigation and Eco Mark create awareness, how consumer organisations and NGOs work, and which institutions lead the movement in India. GSEB Class 12 Commerce Business Administration notes.